Location:Home > Turbos product range > Turbo OEM number > RIVERSIDE: RCC mistakenly sends welcome letters

RIVERSIDE: RCC mistakenly sends welcome letters

Time:2015-05-24 01:45Turbochargers information Click:

DISTRICT College Letter emp

RIVERSIDE: RCC mistakenly sends welcome letters

Print Photo

More Galleries

ADVERTISEMENT

 A Riverside City College employee on Thursday, Feb. 19, mistakenly sent acceptance letters to 134,000 email addresses when only about 500 students should have received them. School officials said it was an error and not a hack.

 

 

A Riverside City College employee on Thursday, Feb. 19, mistakenly sent acceptance letters to 134,000 email addresses when only about 500 students should have received them. School officials said it was an error and not a hack.

, DAYNA STRAEHLEY, FILE PHOTO

Related article »

ACCEPTED OR NOT?

Colleges sending acceptance letters to the wrong people has been a recurring problem in recent years.

February: Due to human error, Riverside City College emailed about 134,000 people welcoming them to the school. Most were past applicants not seeking to enroll.

December 2014: In what Johns Hopkins University officials called a "technical mistake," 294 students were told they were in, but most had been rejected.

December 2013: An outside contractor for Fordham University sent financial aid notices to 2,500 early admissions students who hadn't been accepted to the school.

April 2012: An email about financial aid to attend UCLA went to 894 students who were on a waiting list.

January 2012: Vassar College posted the wrong letter to its website, leading 100 students to wrongly believe they'd been accepted.

March 2009: Because UC San Diego officials "accessed the wrong database," the school incorrectly emailed 28,000 students to say they'd been accepted.

SOURCE: RIVERSIDE COMMUNITY COLLEGE DISTRICT, NEWS REPORTS

You know that kind of day when you think technology hates you?

Riverside City College had one of those days this week.

On Thursday, Feb. 19, an employee’s error caused a welcome letter to go to 134,000 email addresses, including those of people who last registered for classes 10 years ago, according to district officials and comments on Facebook.

About 400 to 500 students should have received the letter, Riverside Community College District spokesman Robert Schmidt wrote in an email Friday. Officials stressed that the school’s computers were not hacked and no student data was improperly released.

In an unrelated problem Thursday, the phone system went down at the district offices and RCC campus, so people calling to ask why they got an acceptance letter couldn’t get through. Phones also were down Friday afternoon.

The email problem occurred when an employee preparing an email blast to new students improperly set the parameters for who should receive it, Riverside Community College District board President Virginia Blumenthal said Friday. That accidentally created a massive distribution list, she said.

“This is not a data breach, it is not hacking,” Blumenthal said. “There’s no security issues.”

Several Facebook users posted comments Thursday worrying that the school had been hacked or its name was being used in a scam. Others wrote that they’d received the welcome letter but hadn’t attended RCC in years.

The district sent a follow-up email telling recipients that if they hadn’t applied to attend the college in 2015, they should disregard the welcome letter. A notice was posted on the admissions page of RCC’s website.

Blumenthal said the phone system issue, which also began Thursday, is “not an internal problem.” AT&T briefly restored service several times but had not fixed it completely by Friday afternoon, she said.

The college district last reported a human error related to student information in June. In that incident, information for more than 35,000 students – including Social Security numbers, birth dates and some academic records – was sent to the wrong email address by a district employee.

At the time, district officials said the employee used personal email accounts to send and receive the file because it was too big to go through the district’s secure server. They were not aware of any fraudulent use of the misdirected student data.

Contact the writer: 951-368-9461 or arobinson@pe.com


More from Riverside

  • EDUCATION: Head Start preschools mark 50 years of helping The program, common in the Inland area, gives low-income children a boost – academic and otherwise.

  • LABOR LAWS: New rules for sick time clock in July 1 Changes gives sick days to part-time workers but the new law also has some accounting head-scratchers

  • RIVERSIDE: Still no state report on cleaned-up site Riverside officials have been waiting for months to hear from state toxics officials about former sewer plant site.

  • | PRINT | EMAIL |   

    Join the conversation

    Comments are encouraged, but you must follow our User Agreement

    Copyright infringement? Click Here!